Refund policy
Return & Refund Policy
Last Updated: May 2026
At Luxeport , customer satisfaction is important to us.
Returns
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, used or opened personal care items may not be eligible for return.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds are processed back to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the item received was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Contact
Email: support@Luxeport.com