Refund policy

Return & Refund Policy

Last Updated: May 2026

At Luxeport , customer satisfaction is important to us.

Returns

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, used or opened personal care items may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Contact

Email: support@Luxeport.com